Refund Policy

CANCELLATION AND REFUND POLICY

Effective Date: January 13, 2025

At labelashb.in, we want you to love your purchase. This policy explains our cancellation, return, exchange, and refund terms.

CONTACT US For cancellations, returns, or refunds: Email: sales@labelashb.in Phone/WhatsApp: +91 9810725683 Address: 1030, Sector 17B, Gurugram, Haryana 122001, India

1. ORDER CANCELLATION

Before Dispatch (Ready Stock Items):

• Orders can be cancelled within 12 hours of placing the order

• Contact us immediately at sales@labelashb.in or WhatsApp +91 9810725683

• If order has not been processed, we will cancel and issue a full refund

• Refund will be processed within 5-7 business days

After Dispatch:

• Once an order is dispatched, cancellation is not possible

• You may refuse delivery, but return shipping charges will apply

• Refund will be processed after we receive the item in original condition

Made-to-Order/Customized Items:

• Customized orders CANNOT be cancelled once production begins

• We will notify you when production starts

• No refunds for customized items unless defective

2. RETURNS AND EXCHANGES

Return Window: 7 days from delivery date

Eligible for Return/Exchange:

• Ready stock items in original condition

• Unused, unworn, unwashed with all tags attached

• Original packaging intact

• Proof of purchase (order confirmation email or invoice)

NOT Eligible for Return/Exchange:

• Made-to-order or customized items

• Items without tags or in used condition

• Intimate wear or undergarments (hygiene reasons)

• Products damaged due to misuse

• Sale/clearance items (unless defective)

Defective or Wrong Item Received:

• Contact us within 48 hours of delivery

• Provide photos/videos of defect or wrong item

• We will arrange free return pickup

• Full refund or replacement provided

How to Initiate a Return:

• Step 1: Contact us within 7 days at sales@labelashb.in

• Step 2: Provide order number, reason for return, and photos (if applicable)

• Step 3: We will send return instructions and courier pickup details

• Step 4: Pack item securely in original packaging

• Step 5: Courier will pick up from your address (charges may apply - see below)

Return Shipping Charges:

• Defective/Wrong Item: FREE return pickup arranged by us

• Change of Mind/Size Issue: Customer pays return shipping (Rs. 100-200 depending on location)

• We will deduct return shipping cost from refund amount

3. REFUND PROCESS

Refund Timeline:

• After receiving returned item: 2-3 business days for inspection

• Refund approval: Within 24 hours of inspection

• Refund credited: 5-7 business days after approval

Refund Method:

• Original payment method (same card/UPI/wallet used for purchase)

• For COD orders: Bank transfer (provide bank details)

Refund Amount:

• Full product price refunded (for defective items)

• Product price minus return shipping (for non-defective returns)

• Shipping charges are non-refundable (unless we shipped wrong/defective item)

Refund Deductions:

• Return shipping: Rs. 100-200 (if applicable)

• Restocking fee: 10% (for non-defective returns - only if item is opened/tags removed)

4. EXCHANGE POLICY

We accept exchanges for:

• Size issues (subject to stock availability)

• Color/style preference (within 7 days)

Exchange Process:

• Contact us within 7 days

• Return original item (customer pays return shipping)

• We will ship replacement item once we receive and inspect returned item

• If replacement is higher price, customer pays difference

• If replacement is lower price, no refund of difference

5. DAMAGED IN TRANSIT

If item arrives damaged:

• Report within 48 hours with unboxing video/photos

• Email sales@labelashb.in

• We will file claim with courier

• Full refund or replacement provided

• No return shipping charges

6. WRONG SIZE ORDERED BY CUSTOMER

• Exchanges allowed (customer pays return shipping)

• No refunds for wrong size selection by customer

• Please refer to our Size Chart before ordering

7. NON-REFUNDABLE ITEMS

• Customized/personalized orders

• Sale/clearance items (unless defective)

• Intimate wear/undergarments

• Items without tags or in used condition

8. PROCESSING TIME

• Return approval: 24 hours after we receive item

• Refund processing: 5-7 business days

• Bank credit: Additional 3-5 business days (depending on bank)

9. CONTACT FOR ASSISTANCE

We are here to help with any return/refund questions: Email: sales@labelashb.in Phone/WhatsApp: +91 9810725683 Hours: Monday-Saturday, 10:00 AM - 6:00 PM IST