Shipping Policy
Shipping and Delivery Policy
Effective Date: January 13, 2025
Label AshB is committed to delivering your orders safely and clearly. This policy explains our shipping coverage, dispatch timelines, delivery estimates, tracking process, and what to do if there is an issue with your order.
Contact Us
For shipping and delivery queries, contact us at:
Email: sales@labelashb.in
Phone/WhatsApp: +91 98107 25683
1. Order Processing and Delivery Timelines
Ready-to-ship items
Ready-to-ship items are dispatched within 2 working days and delivered within 3-5 business days.
Made-to-order/customized pieces
Made-to-order/customized pieces may take 2-3 weeks depending on the design.
We will notify you once your order is dispatched and share tracking details where available.
2. Shipping Coverage
Domestic shipping within India
We ship across India and offer free standard shipping on dress orders within India.
International shipping
International orders are shipped via DHL Express or another suitable courier partner, with charges calculated at checkout or confirmed before dispatch where required.
Import duties, customs duties, clearance charges, and local taxes are the customer's responsibility.
3. Shipping Partners
We use trusted courier partners based on delivery location, service availability, and product type. Courier partners may include Delhivery, Blue Dart, India Post, DTDC, DHL, FedEx, or other suitable carriers.
4. Delivery Estimates
Delivery timelines are estimates and may vary due to courier delays, public holidays, festivals, weather conditions, remote locations, customs clearance, or other unforeseen circumstances.
Label AshB is not responsible for delays caused by courier partners, customs authorities, incorrect address details, or circumstances outside our control.
5. Shipment Tracking
After dispatch, tracking details will be shared by SMS, email, WhatsApp, or through your order/account page where available.
Tracking updates may include order confirmed, in production for made-to-order/customized pieces, dispatched, out for delivery, and delivered.
6. Multiple Items in One Order
If your order includes multiple items, they may be shipped together once all items are ready.
If your order contains both ready-to-ship and made-to-order/customized pieces, the full order may be shipped together after the made-to-order/customized pieces are ready.
If you would like ready-to-ship items delivered earlier, contact us at sales@labelashb.in or WhatsApp +91 98107 25683. Split shipment may be possible, and additional shipping charges may apply.
7. Delivery Address
Please provide a complete and correct delivery address, including full name, house or flat number, street address, landmark if needed, city, state, pin code, and phone number.
If you need to change your address before dispatch, contact us immediately. Once an order has been dispatched, address changes may not be possible and may need to be handled directly with the courier partner.
8. Failed Delivery Attempts
Courier partners usually make multiple delivery attempts. If delivery fails because the customer is unavailable, the address is incorrect, or the parcel is refused, the order may be returned to us.
Re-delivery or re-shipping charges may apply if the parcel is returned due to incorrect address details, failed delivery attempts, or refusal of delivery.
9. Cash on Delivery
Cash on Delivery availability may depend on location, order value, product type, and courier availability.
Cash on Delivery is not available for international orders and may not be available for customized or high-value orders.
10. International Shipping
International delivery timelines vary by destination and courier service. Customs clearance may add extra time beyond the courier estimate.
Customers are responsible for all applicable import duties, customs duties, local taxes, and clearance charges. If a customer refuses to pay applicable customs charges or refuses delivery, shipping charges and any return costs may be deducted from any eligible refund.
11. Missing, Damaged, or Incorrect Orders
If your order arrives damaged, incorrect, or with missing items, contact us within 48 hours of delivery at sales@labelashb.in or WhatsApp +91 98107 25683.
Please provide your order number, clear photos, and an unedited unboxing video. Keep the original packaging and tags intact and do not wash or use the item.
Once verified, we will arrange the appropriate resolution, which may include replacement, exchange, or other support depending on the issue.
12. Undelivered or Returned Orders
If an order is returned to us because it could not be delivered, we will contact you using the phone number, email, or WhatsApp details provided with your order.
Re-shipping charges may apply before the order is dispatched again.
13. Contact Us
For shipping and delivery questions, contact us:
Email: sales@labelashb.in
Phone/WhatsApp: +91 98107 25683
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST